Last Updated: 6/12/2025
1. Introduction
Pet Palettes ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Service includes:
Personal Data: Personally identifiable information, such as your name, email address, shipping address, and telephone number, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards, and purchasing products.
User Content: Photos of pets that you upload to the Service for art generation.
Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Stripe), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Data From Social Networks: User information from social networking sites, such as [Facebook, Google, Instagram, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Service.
Firebase Data: We use Firebase for authentication, database storage (Firestore), and file storage (Firebase Storage). Firebase may collect data as described in Google's Privacy Policy.
AI Interaction Data: Prompts and interactions with our AI art generation features may be logged to improve the service and for diagnostic purposes.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Process your transactions and deliver the products and services you request.
- Email you regarding your account or order.
- Generate AI artwork based on your uploaded photos and prompts.
- Improve our website and services.
- Monitor and analyze usage and trends to improve your experience with the Service.
- Notify you of updates to the Service.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Respond to customer service requests.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe), data analysis, email delivery, hosting services, customer service, and marketing assistance, and print-on-demand fulfillment (e.g., Gelato).
Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to the Service and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Tracking Technologies
Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal data. To exercise these rights, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: [Your Contact Email Address]
This is a template Privacy Policy. Consult with a legal professional to ensure it meets your specific needs and complies with all applicable laws and regulations (e.g., GDPR, CCPA).